Main services

Appointment Setting

This has turned out to be a pivotal call center service over the years. This is one of the call center services that firms offer for office appointments, reservations and service schedulers for various forms of transportation, dinners, seats, concerts, special events, seminars and others.

Telemarketing Services

Telemarketing services are primarily call center services which deal with enhanced customer service for clients. OnCalla BPO has been able to meet the client's target in this regard appreciatively.

Lead Generation

Lead generation means creation or generation of prospective consumer interest into a business product or services. OnCalla has the expertise to give you leads that will boost your sales. Through our network of call centres, we carry out market surveys and research that help us to generate fresh leads that have high rates of conversion.

Answering Service

An answering service is a business service that basically answers telephone calls and conveys messages to the clients. The answering service from OnCalla BPO services is capable of doing this and more. We specialize in providing effective and accurate answering services that save time and cost.

Customer Service Outsourcing

OnCalla handles an impressive variety of customer service solutions for clients across many different markets and industries.
Our call center agents can handle complex messaging while providing your customers helpful and knowledgeable service.

Using advanced Multi-Channel contact center technology; our agents are able to move seamlessly across all channels of customer service like social media, email and live chat. Agents work more efficiently and provide a better customer experience to your customers across all channels.

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Additional Services

Sales Lead Qualification

Through this service, an inbound call centre offers qualified leads to increase business opportunity in your organization.

OnCalla takes charge of your hard earned inquiries to qualify, nurture, quantify and deliver ready-to-close sale opportunity with excellent return on investment.

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Order Taking Services

OnCalla BPO services can play a supporting role in all your order taking services. We help in accurately recording and delivering the important messages that make your business run.

We have experienced order taking representatives who are proficient enough to handle calls and take orders over the phone.

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Customer Service

Every successful business focuses on three elements of customer relationship management - customer acquisition, customer growth and customer care. OnCalla is a perfect choice to be your Customer Relationship Manager.

We will help you to track the buying patterns of your customers, detect market trends and accordingly sell your product or services.

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