Who We Are

Our call center strives to help companies optimize operations and improve business performance. OnCalla was founded with the goal of helping businesses internalize the benefits of outsourcing operations which can be too costly or time consuming to handle alone. We believe that we can help any company achieve its goals by reducing labor costs and supplementing its marketing campaigns.

We focus on traditional call center activities such as inbound and outbound customer service, sales telemarketing, B2B telemarketing, appointment setting, data entry, and virtual assistance. We strive to serve small to medium sized companies by delivering premium offshore call center outsourcing services at an affordable cost.


We provide a quality technical infrastructure that allows each of our call center reps to maximize his or her ability. Our infrastructure combined with our management’s unique training process, delivers high quality results at budget-friendly prices.

Why choose Us

Competence:

OnCalla provides motivated, highly qualified, and properly managed teams. We provide high quality agents without the rampant turnover rates that affect places such as Delhi, Bangalore, and Florida. Our management team is comprised of Americans who put the necessary processes in place for your campaign to achieve its goal.

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Affordability:

Our contact centers are picked solely based on employee ability and cost-efficiency. This allows us to provide our customers with quality agents at a low cost. OnCalla is not just about inexpensive labor…we are about sourcing smart and qualified employees. Please contact us for more details.

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Transparency:

We proudly provide our customers with weekly call reports, activity reports, and up to date information. Members of our management team are located in both the US and Guyana, and are readily available to answer any of our customers’ questions. When you combine our people and management, combined with our low costs and technology applications, there is no other outsourcing company who can can compete on cost and quality. We take the necessary time to learn your processes, find the right approach, and put you with the right agent to effectively accomplish your tasks.

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Some Of Our Services

Virtual Assistant

OnCalla is the secret weapon of successful people. Not just in work, but in life. We give you more time to focus on the big picture by taking care of the little details. Stuff like scheduling meetings, paying bills, and booking travel. As a OnCalla client, you get your very own Virtual Assistant (VA) — a smart, highly trained Native English Speaking point person who works remotely as your right hand and left brain. You delegate a task and your VA is on it..

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Outsourcing | Inbound Call Centers

Selecting the best inbound call center for your business can be difficult and confusing. That is precisely why OnCalla Call Centers exists! Our inbound call centers will work directly with you and become an extension of your business.

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Order Taking Services | E-Commerce Call Centers

E-Commerce & Catalog Order Taking Services are a core offering of our inbound call center agencies. Customers find you online and locate the products they want to order. However, they might have questions or just feel more comfortable speaking with a live agent. Providing a toll free number for order taking and support is vital to the success of your online initiatives…especially when it comes to customer satisfaction and reorders. We can help you outsource this task at a affordable price!

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